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Welcome to United Giant Sports

Frequently Asked Questions

What Shipping Methods Are Available?

We ship to our customers worldwide with the following shipping options;

United Kingdom: FREE (2-3 Working Days)
International (Europe): £20 (5-7 Working Days)
International (Outside Europe): £30 (7-10 Working Days)

All parcels are tracked to the delivery destination address.

Who will deliver my order?

In order to provide the best delivery service, we use multiple national courier services including UPS, DHL, FedEx and Hermes.

All deliveries are tracked to the final destination address.

What payment method can i use?

Credit and Debit Cards: We accept all major credit and debit cards including Visa, Mastercard and American Express.

Pay in Instalments: To give you more payment flexibility, we provide a monthly instalment option with Klarna. Buy all the items you need now and spread the cost, interest free, across three months. It's easy to sign-up and manage your payments online or with the Klarna App.

To find out more about using Klarna as a payment option, please see our terms and conditions or visit the Klarna website.

Digital Wallets: To make payments quick and easy with your existing digital wallet, we accept Google Pay and Apple Pay.

We do not accept cheques, postal orders or cash.

Can i track my order?

Yes. Once your order has been despatched, you will receive an email notification with a unique tracking code. This tracking code allows you to monitor the progress of your delivery to your order destination address.

How do i return my item(s)?

You have 30 days from the receipt of your order to return your item(s) to us for a full refund. Please see our terms and conditions for full details.

Once your item(s) has/have been successfully returned, we will process your refund within 14 working days.

Conditions of Return: In order for your item(s) to be successfully returned for a refund;

We must receive the returned item(s) within the 30 day return agreement.
Your item(s) must be unwashed and unworn with any original labels.
Have a return slip (provided by us) included in the parcel.
Pass a final inspection of condition.

To begin the process, please visit our contact us page for next steps.

PLEASE NOTE: Refunds are issued on the successful return of your order to your original payment method. After the refund has been issued, it may take several days for the funds to show on your account dependent on your credit card provider or banking service.

When will i get a refund?

Refunds are issued on the successful cancellation or return of your order to your original payment method.

After the refund has been issued, it may take several days for the funds to show on your account dependent on your credit card provider or banking service.

If you are concerned that a refund has not been processed, please email returns@unitedgiantsports.com

How do i contact customer services?

For all enquiries, please visit our contact us page for more details.

We aim to answer all enquiries within 24 hours of receipt.

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