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  Official Store
Welcome to United Giant Sports

Terms and Conditions

These General Terms and Conditions of Sale apply to any products you purchase from our store, and any orders from United Giant Sports that you place through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you.

You must read these terms and conditions carefully. If you do not agree, you must not order any product(s) through the website.
 
Completion of Checkout / Order Accepted
  • You will be notified by email as soon as possible with confirmation that your order has been received and that we are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch of the product(s) is confirmed.
  • We have the right, prior to despatching the product(s) to decline an order for any reason, including legal and regulatory reasons.
  • Our contract with you will start when you receive the order despatch email and remain in place until the last day of your right to return the products.
  • If we cannot supply you with all of the products you ordered, we will not process the parts of your order unavailable. We will inform you of this by email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.
  • If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after despatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that United Giant Sports shall incur no liability.
Payment
  • During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed.
  • We do not store your payment information, however third party providers used by us may be using encrypted secure payment mechanisms that could store your data. Please see our individual payment providers website for further information on how they hold your personal information collected at payment.
  • Special Note on Klarna Payments: “In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”
  • For Credit Card payments, we take full payment immediately for all products. Card payments will be subject to authorisation from your card issuer, and credit facilities subject to a credit check.
  • By completing payment details you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or third party provider.
  • Products ordered remain the property of United Giant Sports until we have delivered them to the address specified by you.
  • If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items, or return them to us in the same condition that you received them, in accordance with our return instructions and at your own expense. If you fail to do this within 30 days from the date on which we notify you of cancellation of the order, we may arrange for collection of the products at your expense.
  • We reserve the right to charge you for any and all damage to any products that are the subject of an unpaid order.
Delivery
  • Shipping is free of charge to any order with a UK delivery address and does not qualify for any refundable postage.
  • Shipping will be charged to any orders with a delivery address outside of the UK (International), with variable shipping costs dependent on location.
  • Delivery will be to the address specified in your order. If no one is available at this address at the time of delivery, our courier will advise whether your order has been left in a specified safe place, or returned to the local depot/delivery office.
  • When the products are delivered to the delivery address specified in your order, all risk including loss or damage to the products shall pass to you.
  • We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.
International Delivery
  • Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, we reserve the right to define what products can and cannot be delivered to which destination.
  • United Giant Sports products are sold on the basis that delivery duty is unpaid. You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and before placing an order for international delivery, you are required to check these details.
  • It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.
  • It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.
  • Where free delivery is offered over a spend threshold any returns that when refunded reduce the order below that threshold then the original delivery charge will be applied to the order and the refund reduced accordingly. Offer excludes gift cards. The basket value for the threshold is calculated after any promotions are applied to the order.
Delays
  • We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control.
  • We shall be under no liability to you for such delay or failure of products being delivered when originally specified.
Changes to an Order
  • Any changes to your order must be notified to us prior to their despatch, and be in writing (via our online contact form).
  • When an order is placed, you cannot make changes to your name or address once your order has been despatched.
  • If you amend or change your order this could lead to changes to your delivery time.
  • If you amend or change your order you may also find the item is no longer available, or that the price has changed for which you may be charged.
Right to Cancel
  • If you are entering into a contract with us as a consumer online or ordered by telephone, you have the right to cancel* (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), your contract at any time up to 14 calendar days after the day on which you received the products you ordered. *This statutory right to cancel is separate from our goodwill policy.
  • Free postage will be provided via pre paid labelling for return parcels with a 'post by' expiry date. Free postage is only available once per order and must be delivered to the courier service within the 'post by' expiry date. If the expiry date is not met in time, and you still wish to continue with your return, you must pay for the postage.
  • If you wish to cancel an order, please be aware that statutory rights of cancellation do not apply to underwear, or any products with a hygiene seal where the seal has been removed, broken or damaged.
  • To exercise your right to cancel your contract with us, you must inform us of your decision in writing (via our returns form) within 14 calendar days after the day you received the products.
  • While the products are in your possession, you must take reasonable care of them until you return them to us.
  • You shall send back any products or return them to us, without undue delay and in any event not later than 14 days from the day you communicate your cancellation of the contract to us.
  • The deadline is met if you send back any products before the 14 days has expired.
  • Products should be returned either with, or in their original packaging.
  • You are only liable for any diminished value of the products resulting from the unnecessary handling, in excess of what is necessary to establish, characteristics and functioning of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value
  • We will process your refund within 14 days of receipt of the products.
  • For products delivered to a third party, at your request in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.

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